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Dog Daycare Business Think Tank: Attracting New Clients

Dog Daycare Business Think Tank: Attracting New Clients

…facility and help you grow.  Questions for this column come from the Facebook group The Dog Daycare Business Think Tank and are answered by Fernando Camacho (Fern). Fern runs Overdog…

New Law is a Victory for New Jersey Pet Facilities

New Law is a Victory for New Jersey Pet Facilities

…in getting it passed into a law. He explains how it happened. “In 2012 we were going to open a new franchise location,” says Steven. “In doing research, we came…

We Are In the People Business (Not the Pet Business)

We Are In the People Business (Not the Pet Business)

…things they implemented, last year they were able to maintain a steady income at their 60-run dog boarding facility. They are passionate about growth and seeing every business advancing! www.goldenwoodkennel.com …

Online Reservations: Convenience at What Cost?

Online Reservations: Convenience at What Cost?

…how wonderful your services are. Commoditization means the lowest price and easiest transaction wins. You likely can’t compete with some of the fierce competitors of today—especially app–based pet sitters that…

4 Steps to Making This Your Best Summer Ever

4 Steps to Making This Your Best Summer Ever

…digital pet sitting companies like Rover.com®. Price also directly communicates value. If you’re providing the best care in your area, your fees should communicate the experience pet parents can expect—like…

Dog on the Loose

Dog on the Loose

…allows the dog to get loose coming out of the car, the dog backs out of the collar, the dog won’t come in from the daycare yard, or the dog…

Acceptable Animal Handling: Advocate For The Animals

Acceptable Animal Handling: Advocate For The Animals

…Pug’s nails will contest that even the most patient professional can be tested at times. As a pet service provider, you must determine when an animal has been pushed to…

7 Tips for Working with Challenging Customers

7 Tips for Working with Challenging Customers

…always polite and understanding, then you are going to leave work disappointed very often. The difference between an offensive comment or a complaint from a customer and one from someone…

When Disaster Strikes: Strategies to Help You Roll with the Punches

When Disaster Strikes: Strategies to Help You Roll with the Punches

…take the risk. Only a certain few get to realize their dream of having the freedom and luxury of starting their own business. The signs are up, your website is…

Safely Managing High-Risk Events in Group Play

Safely Managing High-Risk Events in Group Play

…Play: A Complete Guide to Safety & Fun by Robin Bennett and Susan Briggs For more information on Professional Pet Boarding Certification, or to enroll for online education visit www.PetBoardingCertification.com

Want More Great Customers?

Want More Great Customers?

…by your company’s negative reviews. Smart companies learn from negative feedback and determine how they could have done better. If they can’t save a particular customer, they recognize they need…

Holiday Barn Pet Resorts: Built on Vision & Values

Holiday Barn Pet Resorts: Built on Vision & Values

www.holidaybarn.com, almost as a portal for consumers to come in and see what our business is about,” says Michael. “Because of COVID-19, we really can’t do in-person tours. But, through…