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Whenever possible, scheduling a visit with a new client and their dog is a great way to set everyone up for success. When dog owners and employees are given accurate information about a dog’s behavior, negative incidents and extra stress can more easily be avoided. Part one of this two-part article will present assessment strategies […]
This industry is now very competitive. That makes it challenging and expensive to attract new customers to your business. When you have an interested pet parent call you, handling the phones exceptionally well and successfully converting those inquiries into reservations is very important. It’s also critical that you measure the results of each person taking […]
However, it’s not just any service, its providing personalized experiences for both 2–legged and 4–legged guests. The question is, how? How can you be more engaged with your customers and provide them with an experience that will WOW them? Well, your current software is doing a great job simplifying your everyday tasks such as customer […]
Paw Print Inn is all that—and more. When you enter their lobby, it’s like entering a luxury resort for people. Its bright, spacious, very welcoming, and spotlessly clean. At the check-in desk, you are greeted by friendly receptionists and a full wall mural of pets having the time of their life. When Kirk and Laurel […]
Cleanup is always a pain. Whether it’s washing the car, giving a dog a bath, washing the dishes after a meal, cleaning is a pain. I’m constantly being asked questions like… …how can I make my kennel more self-cleaning? …isn’t there a way to reduce the amount of daily cleaning? …how can we reduce the amount […]
Quality pet care facilities set themselves apart from other untrained individuals as the superior pet care choice because our facilities are designed, and our staff is trained, to provide an exceptionally safe environment. To maintain the healthiest environment for canine and feline guests, disinfectants and chemicals are used. There are potentially hundreds of toxins in […]
“Dr. Aumiller, I recently read your article in Pet Boarding & Daycare magazine, “How to Keep Clients From Bugging Out”, and a couple of our staff have been fortunate enough to hear you speak at conferences. I appreciated the information you provided in the article and was pleased to see we already use some of […]
How the ‘Airbnb for Pets’ Became a $70 Million Business. DogVacay is doing away with the need for kennels by matching pet owners with tens of thousands of sitters across North America. That was the eye-popping headline and subhead for a recent article on Inc.com. In the article, the founder of DogVacay discussed his negative […]
Meeting specific training needs by offering additional packages to a dog’s boarding and daycare visit is an excellent way to improve a dog’s behavior and experience while maintaining high customer satisfaction and sales. Senior Dogs The unique training needs of senior dogs are comfort, physical health, and senior–specific enrichment. Keeping hind-end muscles from atrophy in […]
Image is everything on the Internet. And integrating a blog into your Website is a great way to improve the online image of your business. In fact, most pet care businesses with successful Web Marketing plans incorporate a blog into their strategy. Here are the three reasons why you should consider doing the same: Blogs […]
Costs of operating a pet care business are on the rise. Labor, taxes, utilities, maintenance…all have increased. If you want to increase your revenues in 2017 without cutting services, doing a better job with client acquisition is a great start. Client acquisition is typically done three ways within a pet care facility. Prospective clients knock […]
Have you ever lived through a major home and kitchen renovation where a microwave and utility sink in the laundry room passed for your family’s kitchen for six months? It’s a hassle, but all that inconvenience was worth it in the end. Short-term disruptions and inconvenience is what your business will endure if you do […]