© 2024 Barkleigh Productions
© 2024 Barkleigh Productions
They absolutely adored their baby Gucci, and the love they had for him has led them to a super successful career in the pet care field. Roly would often say, “I think we should open up a business where we can be with dogs all day long.” Lina and Gucci were all for that idea, […]
If you have ever attended a meeting or read a book on client service, you expect the material to be about what you should be doing to deliver excellent client service in your business. The trouble is, all those ideas sound good on paper, but never seem to get implemented once you are back at […]
To survive the impacts of the pandemic, many businesses were forced to reduce staffing to the bare minimum…and pet care businesses were certainly no exception. As we’re finally starting to see the world slowly reopen, you’re likely beginning to bring more staff back on board. But as a savvy business owner suffering through the shock […]
Dog body postures change based on their emotions, just like humans. Body posture and movement signal the dog’s motivation and intent. Dogs are much more sensitive to the tiny shifts in weight forward or backward, and they also notice changes in muscle tension and breathing patterns. Dogs can recognize changes in all these characteristics at […]
A Member of the Dog Daycare Business Think Tank asked: Should boarding and daycare facilities be reducing their pricing as we come out of COVID? Your pricing says a lot about your business. This was true pre-pandemic, and it continues to be valid during this crisis and beyond. How you price your services communicates to […]
Taking care of dogs and cats in a boarding environment can get tricky. The adjustment issues can make pets sad and leave their stomachs upset—and the gut problems frequently become a challenge for boarding facilities. Owners often perceive that their pet might have picked up a bug, and this kind of misinformation can damage the […]
Bubba was a well-loved, nine-year-old purebred Himalayan. His owners spent a lot of money to purchase him as a kitten. The owners knew that both the groomer and veterinarian they used offered feline boarding. They also knew there were other feline boarding facilities and cat sitters in their local area. Over the years, they […]
As with any building project, a successful pet boarding and daycare facility depends on a well thought-out plan. Properly designed, the project should provide a safe, caring place for pets, a welcoming environment for their owners and a comfortable, efficient workspace for employees. The following are some recommendations to consider when planning a new build […]
As confirmed COVID-19 cases in the U.S. approached 2 million and well over 100,000 deaths, the official number of animals in the U.S. with the virus stood at seven, including a tiger and a lion. Further, per the CDC, “there is currently no evidence that animals play a substantial role in spreading COVID-19.”1 Yet, pet […]
Cat owners can be challenging for boarding facilities to attract and maintain for a multitude of reasons. Many cat owners believe they can just leave food and water out, and the kitty will be “fine”. The cat clientele that is going to pay for boarding has many unique quirks. These owners have a certain way […]
Written policies and procedures can control your vision and help to train, manage and build up your staff. But how can you make your SOPs (Standard Operating Procedures) an effective and viable part of the day-to-day operations? Listen, Empower and Engage Ever overhear a team member say to a new employee, “this is how I […]
Imagine the complete bliss of vacationing in a sprawling southern manor surrounded by 25 lush acres of beautifully manicured lawns and gardens. During your stay you are treated to luxurious lodging, around-the-clock personal service, fun activities, and the opportunity to relax and unwind with a few close friends. That is what the guests of Serenity […]